8999 bet Privacy Policy

1. Introduction and Scope

8999 bet is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") applies to 8999 bet's website, mobile application, and all related services. This document explains how we collect, process, store, and protect the personal information of our users ("you").

This policy is an integral part of our Terms and Conditions. By using 8999 bet's services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our platform.

This policy applies from the moment you first access the 8999 bet platform, register, or use any of its services. Separate protection provisions apply to minors, which are discussed in detail in Section 10.

2. Types of Information Collected

8999 bet may collect the following categories of information to operate its services properly:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (where applicable)
• Scanned copy of photo ID (as part of the KYC process)

2.2 Contact Information

• Mobile number
• Email address
• Residential address (where applicable)

2.3 Financial Information

• Mobile number linked to bKash, Nagad, or Rocket (for transaction purposes)
• Deposit and withdrawal history
• Transaction dates and amounts

2.4 Gaming Activity Information

• Game play history and duration
• Betting records and statistics
• Bonus usage details
• Account balance and transaction summary

2.5 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookies and log data
• Session duration and navigation patterns

3. How Information Is Collected

8999 bet collects your information in several ways:

3.1 Information You Provide Directly

You provide your information directly when filling out the registration form, submitting documents during the identity verification process, contacting customer support, and completing payment transactions.

3.2 Automatically Collected Information

Some information is collected automatically when you use our platform. This includes cookies, web beacons, and similar technologies. More details about the cookies policy can be found in Section 7.

3.3 Information Received from Third Parties

Some information may be received from identity verification service providers and payment processing partners, and is used solely to confirm the security of your account and the authenticity of transactions.

4. Purpose of Using Information

8999 bet uses collected information for the following legitimate purposes:

4.1 Account Management

To create and maintain your account, verify login requests, and manage all account-related activities including password recovery.

4.2 Processing Financial Transactions

To process deposits and withdrawals, complete withdrawals within 30 minutes to 3 hours, and maintain transaction records.

4.3 Service Improvement

To improve the user experience, identify and fix platform issues, and conduct analytical research for the development of new features.

4.4 Fraud Prevention and Security

To detect suspicious activity, prevent attempts to create multiple accounts, and verify information to stop financial irregularities.

4.5 Communication and Support

To communicate with you through our 24/7 live chat and email support channels, share important updates, and respond to your enquiries.

4.6 Promotional Communication

With your consent, to inform you about relevant offers, bonuses, and promotions. You may opt out of such communications at any time.

5. Information Storage and Security

8999 bet has put in place industry-standard technical and administrative measures to protect your information.

5.1 Encryption

All sensitive data is transmitted using SSL (Secure Socket Layer) encryption technology. User passwords are stored in hashed form and are never stored in a directly readable format.

5.2 Access Control

Only staff members who require access to your information for their work may access it. All staff are required to follow strict confidentiality agreements.

5.3 Retention Period

Your information is retained for as long as your account remains active and for as long as necessary after account closure to meet applicable legal obligations. Financial transaction records are generally kept for long-term audit purposes.

5.4 Response to a Data Breach

If a data security incident occurs, 8999 bet will notify affected users as quickly as possible and take the necessary steps to limit any harm.

6. Sharing Information with Third Parties

8999 bet never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with partner organisations engaged for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are required to follow the same strict privacy standards.

6.2 Legal Obligations

If a legal obligation arises to disclose information as part of a court order, a lawful government request, or any other legal process, 8999 bet will comply with that order.

6.3 Structural Changes to the Organisation

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new authority. Users will be notified in advance in such cases.

7. Cookies and Tracking Technologies

The 8999 bet website and app use cookies and similar tracking technologies.

7.1 Types of Cookies

• Essential Cookies: Ensure the basic functionality of the platform. Disabling these may disrupt the service.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytical Cookies: Analyse website usage to help improve the quality of the service.
• Security Cookies: Used for fraud detection and account protection.

7.2 Managing Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies may affect some key functions of the platform.

8. Your Rights

As a user of 8999 bet, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information is stored in your account.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from the profile section of your account.

8.3 Right to Deletion

Except where retention is required to meet legal obligations, you may request that your personal information be deleted. Financial transaction records must be retained for a specified period due to applicable legal requirements.

8.4 Right to Object to Processing

You may object to specific uses of your information, particularly promotional communications, and request that such processing be stopped.

9. Account Verification

8999 bet follows a KYC (Know Your Customer) verification process to maintain a fair and secure environment on the platform.

9.1 Purpose of Verification

The identity verification process is conducted primarily to prevent fraud and money laundering, stop minors from opening accounts, and prevent the same person from using multiple accounts.

9.2 Protection of Submitted Documents

Photos or scans of identity documents submitted for verification are stored in encrypted form on secure servers. These documents can only be viewed by authorised staff for verification purposes and are not shared with any third party.

9.3 OTP Verification

OTP is used during registration and security-related activities. An OTP code is valid only temporarily and is automatically cancelled after a single use.

10. Protection of Minors

8999 bet strictly follows a 21+ age policy. No person under the age of 21 is permitted to open an account.

We are actively committed to protecting minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be deleted through the appropriate process.

To learn more about the importance of responsible gaming, please read our Responsible Gaming page, which discusses in detail what you can do to protect yourself and your family.

11. Changes to the Policy

8999 bet reserves the right to revise this privacy policy from time to time. If any significant changes are made to the policy, users will be notified in the following ways:

• A notification will be shown when you access the platform
• Details of the changes will be sent to your registered email
• The "Last Updated" date at the top of this page will change

If you continue using the platform after changes have been made, it will be assumed that you have accepted the revised policy. All users are encouraged to stay aware of any changes and to review this policy regularly.

To understand how this policy relates to the overall terms of service, it will also be helpful to read the provisions on our Terms & Conditions page.

12. Contact

If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact us:

For privacy-related requests, write "Privacy Request" in the subject line and include your registered email or mobile number. Our team will respond to your request as quickly as possible.

For general information about 8999 bet, visit our About Us page, where the platform's services and objectives are described in detail.